We’re here to help

Support

Actify is your gamified training and nutrition companion. If something is unclear or broken, reach out—we read every message and use feedback to improve the product.

Contact

Email

Best channel for account, privacy, and technical issues

support@actify.fit

Response time

We aim to reply within a few business days. Include your app version and OS when reporting a bug.

Quick links

App & features

Workouts, nutrition logging, daily score, streaks, XP, and Apple Health / Health Connect

Billing & Premium

App Store or Play subscriptions, renewals, and refunds

Privacy & data

Account deletion, export questions, and policy clarifications

Common questions

How do I reset my password?
If you use email and password, use the reset flow from the sign-in screen in the app. If you use Google or Sign in with Apple, password management is handled by Google or Apple—we never see those passwords.
How do I cancel Premium?
Subscriptions are billed by Apple or Google. On iOS: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions. Cancelling stops renewal; it does not automatically delete your Actify account.
How do I delete my account and data?
In the app: Profile tab → scroll to Delete Account. Or email support@actify.fit from your registered address. Details are on our Data Deletion page.
Does my data sync across devices?
Yes. Sign in with the same account on another phone—your plans, logs, scores, and progress are tied to your account on our servers.
How is the daily score calculated?
Your score is out of 10 and combines five areas: workout (up to 3), nutrition (up to 3), water (up to 1.5), sleep (up to 1.5), and steps (up to 1). A streak typically requires scoring at least 6 for the day—exact rules are shown in the app.
How are my workout and meal plans created?
Plans are generated on our servers from your onboarding profile—goals, metrics, preferences, injuries, and dietary choices—using structured planning and curated exercise and meal content. Premium may add features like more frequent plan refresh or meal photo assistance.
Is my health data sold?
No. We do not sell your personal or health data. For processors (e.g. sign-in, cloud storage, subscriptions) and your choices, see the Privacy Policy.
Apple Health or Health Connect is wrong—what should I do?
Check permissions in the Health app (iOS) or Health Connect settings (Android). You can revoke access anytime. For bugs, email support@actify.fit with your OS version and app build.

Policies

For legal detail, see Privacy Policy, Terms of Service, and Data deletion.

Store billing

For payment failures, refunds, or subscription management: